FAQ – Your Questions Answered

1. What is counselling?

Counselling is a collaborative process where you work with a trained professional to explore challenges, emotions, and patterns of behavior in a safe, non-judgmental environment. It can help you gain insight, develop coping strategies, and achieve personal growth.

2. Who can benefit from counselling?

Counselling is for anyone facing difficulties such as stress, anxiety, depression, grief, relationship issues, or life transitions. Whether you're looking for guidance, support, or personal development, counselling can be beneficial.

3. What should I expect in my first session?

In your first session, you’ll have the opportunity to share your concerns and goals. Your counsellor will ask questions to better understand your situation and discuss how they can support you. This session is also a chance to determine if the counsellor is the right fit for you.

4. Is everything I share in counselling confidential?

Yes, confidentiality is a cornerstone of counselling. Your counsellor will not share your information without your consent, except in cases where they are legally required to do so (e.g., if there is a risk of harm to yourself or others).

5. How many sessions will I need?

The number of sessions depends on your unique needs and goals. Some individuals find a few sessions helpful for specific issues, while others engage in longer-term counselling for deeper exploration.

6. How do I choose the right counsellor?

It’s important to choose a counsellor you feel comfortable with. Consider their qualifications, areas of expertise, and counselling style. Many counsellors offer an initial consultation to help you determine if they’re a good fit.

7. Do you offer online counselling?

Yes, we provide online counselling sessions via a secure platform. This option is ideal for individuals who prefer the flexibility and convenience of accessing support from home.

8. How much does counselling cost?

Our fees vary depending on the type and length of the session. Many extended health plans cover counselling with a registered clinical counsellor—check with your provider.

9. Do I need a referral to book an appointment?

No, you don’t need a referral. You can contact us directly to schedule a session.

10. Can I cancel or reschedule an appointment?

Yes, we understand that plans can change. Please provide at least 24 hours’ notice to cancel or reschedule your appointment to avoid a cancellation fee.

11. What issues can counselling help with?

We support clients with a wide range of concerns, including:

• Stress and anxiety

• Depression

• Relationship challenges

• Grief and loss

• Self-esteem issues

• Career transitions

• Trauma and PTSD

• Life transitions

12. How do I get started?

Getting started is simple. Contact us through our Contact Page or call/text us at (250) 889-0254 to book your first appointment. We’re here to support you every step of the way.

Still have questions? Feel free to reach out—we’re happy to help!